We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.

The Israeli Authorities have advised that from 12 March they will deny entry to all international travellers unless they can prove they will be placed in home quarantine for 14 days after their arrival. As a result, we have taken the decision to temporarily suspend our services between London Heathrow and Tel Aviv. We’d like to apologise for any inconvenience caused.

You will be able to see cancelled flights in your GDS from 11 March 2020.

We are offering customers booked to travel on or after the 10 March 2020 the following options:

Valid for customers with VS (932) tickets issued by 10 March 2020.

Rebooking Policy:

1) Rebook for travel up to 30 September 2020

• Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No change fee or additional collection will be charged.

• Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class isn’t available on connection, re-book in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.

• Where a change to outbound date occurs, return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
• Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO COVID 19 TEL AVIV SUSPEND

• Please reissue tickets to include “FOC DATE CHANGE DUE TO COVID 19 TEL AVIV SUSPEND”.

Tickets must be re-issued and rebooked on/before revised travel date.

For rebooking options on other airlines, we are contacting our partners and will update with additional details.  Please continue to check https://www.vsflyinghub.com/en/vsbulletin for updates.

2) Reroute for travel up to 30 September 2020

• Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period.  Rebook travel in the same booking class, or if original booking class isn’t available, re-book in the lowest available class in the same cabin.

• SI REROUTE CHANGE DUE TO COVID 19 TEL AVIV SUSPEND

• Please reissue tickets to include “REROUTE DUE TO COVID 19 TEL AVIV SUSPEND”.

 Tickets must be re-issued and rebooked on/before revised travel date.

Refund Policy:

1. A refund of unused flights, if travel has not commenced:

• All refunds will be credited to the original form of payment.
• Update the SI filed with the following information:

SI VS INVOL REFUND DUE TO COVID 19 TEL AVIV SUSPEND

1. A refund of unused flights, if travel has commenced:

• All refunds will be credited to the original form of payment.
• Update the SI filed with the following information:

SI VS INVOL PART REFUND DUE TO COVID 19 TEL AVIV SUSPEND

Please process refunds through your GDS as per our policy

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin