Maintenance: HSBC Bank Transfers. Maintenance on the HSBC API is due to take place on Monday 2 November at 10:00 GMT for one hour. During this time, bank transfers sent to your virtual bank details will not be automatically credited to your account. However, your funds will be credited and available once maintenance is complete.
Home Flexibility for Customers - Policy Update

Original Travel Date Ticket issue dates Rebook travel period Applicable to waive: Change Fees Applicable to waive: TPS Refund Open ticket Re-route Same O&D  Re-route Alternative O&D  
01 March 2020- 30 June 2021 Any 14 September 2020- 08 December 2020 YES YES Applies to Flight Cancellation, misconnections, or a change of more than 3 hours  YES NO TPS REQUIRED

RECALCULATE TPS

  
01 March 2020- 30 June 2021 Any 10 December 2020- 09 December 2020 YES NO Applies to Flight Cancellation, misconnections, or a change of more than 3 hours  YES RECALCULATE TPS RECALCULATE TPS  
01 March 2020- 30 June 2021 Any 11 January 2021- 31 March 2021 YES YES Applies to Flight Cancellation, misconnections, or a change of more than 3 hours  YES NO TPS REQUIRED RECALCULATE TPS  
01 March 2020- 30 June 2021 Any 01 April 2021- 30 September 2022 YES NO Applies to Flight Cancellation, misconnections, or a change of more than 3 hours  YES RECALCULATE TPS RECALCULATE TPS  

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