VS Bulletin: UK Weather

We need to let you know that due to the severe weather forecast in the UK, we are offering customers travelling to, from or through the below destinations on 9 February 2020 options to rebook to a later date or re-route via another gateway if travelling onward.

Applies to VS and VS* tickets issued by 07 Feb 2020

Rebooking Policy:

1) Rebook for travel up to 8 March 2020

• Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.

• Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class isn’t available on connection, re-book in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.

• Where a change to outbound date occurs, return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service and completed within the permitted travel period.

• Only rebook on VS or VS* codeshare

• Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO UK WEATHER

• Please reissue tickets to include “FOC DATE CHANGE DUE TO UK WEATHER”

In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date

2) Reroute for travel up to 8 March 2020

• Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, subject to seats being available in the same cabin, and travel being within the permitted rebooking period.

• Customers travelling via a VS/VS* connection may rebook onto a direct VS/VS* service to that same destination, subject to availability in the same cabin within the permitted rebooking period

• Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period.

• Rebook travel in the same booking class, or if original booking class isn’t available, re-book in the lowest available class in the same cabin no additional collection or change fee will be charged, except for when re-routing to an alternative destination as specified above, which is subject to any fare difference.

• SI REROUTE CHANGE DUE TO UK DUE TO NORTH EAST WEATHER”.

In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

Refunds – will be as per the fare conditions of the ticket.

For the most up to date information on any forthcoming disruptions, please visit our website: http://www.virgin-atlantic.com/gb/en/travel-information/flight-status.html

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html

If you have any questions about VS operated flights, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit: http://www.vsflyinghub.com/en/vsbulletin