As the dynamic situation in Tel Aviv evolves, Virgin Atlantic's flying programme is under constant review. See our dedicated landing page for updates: Update to Virgin Atlantic's Tel Aviv flying programme

Everything you need to know to keep you operating smoothly! 

 

Things have been changing recently so we wanted to update you on all you need to know.

Going forwards we will be keeping all helpful and relevant information on this one page for your ease of use – be sure to save or bookmark this page to revisit as and when you need to. 

Opening hours

We are here to serve you. A reminder of our opening hours so you know when you can reach out to our teams. 

  • Monday to Friday - 9:00 to 22:00 
  • Saturday and Sunday - 09:00 to 18:00 

Our response times

We’re committed to providing you with a better service - here’s an idea of what you can expect from us.

Monday to Friday – if your request is received before 19:00, you can expect a response on the same day. Requests received after 19:00 may not be responded to until the following day.

Saturday and Sunday – if your request is received before 15:00, you can expect a response on the same day. Requests received after 15:00 may not be responded to until the following day.

Our team aim for a three-hour response time.

User guide

Our most up-to-date website user guide. This is your go-to for making bookings on our website; a step-by-step guide full of hints and tips to make your life easier and help you self-serve where you can. Giving you more control over your bookings. Read it in full here. 

Welcome pack

Here is a reminder of our welcome pack. This is a document full of all useful information when you first register with us and an insight into our system, our processes, and what you can expect from working with us. Read it here.

 

Training videos

Here are some training videos that give you a feel for our booking system and some how-to demos.

Reach our teams on: vsflights@vaflightstore.com

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