Global Microsoft Outage Update

Virgn Atlantic Fightstore - Flights 

Password Resets

We're unable to complete password resets during this time as we're unable to validate the identify of the user

Authentication Codes 

If you're having issues with receiving your 2FA code, please call our partnerships team on 0151 350 1123 

Notifictions via our Flights Booking System 

Our flights booking system is unable to generate any notifactions during this time, however to check any deadlines, you can use the 'My Bookings' tab 

Emails 

Our teams are unable to send or receive any emails during this time, therefore once logged into our flights booking system, please get in touch using our 'Contact Form', alternatively please call the relevant team. A reminder of our contact numbers for all teams are below

Schedule Changes 

All schedule changes will fall on your 'Awaiting Customer Approval' section on your 'To Do List; in our flights booking system 

Booking Confirmations 

You may not receive booking confirmations via email after creating your booking, and won't receive your usual booking ticketing confirmations if you've self-served via the portal during this outage

Invoices
Invoices may not be received by email however these can be viewed via the invoices tab in our Flights booking system, once the booking has been loaded 

Virgin Atlantic Flightore - Groups 

For any urgent deadlines, our team will be in touch via phone

Card Payments 

We're unable to take any credit or debit card payments during this time. Any last minute ticketing deadlines will need to be paid via bank transfer, our team will be in contact via phone 

For any urgent issues, please call our team or contact us via our Contact Form once logged into our Flights booking system

Flights

0151 350 1120 

Groups 

0151 350 1121 

Partnerships 

0151 350 1123 

Our teams are ready and here to support you should you need us. Please be aware we will be working in priority order, and call wait times may be longer than usual.