Privacy Policy

Privacy Policy

The Data Controller for this website is Aviate Management Ltd.

The purpose of this statement is to inform users of the site about what personal information (“Data”) is collected, stored and processed when they visit the site and why, how this information is used, if it is disclosed, how long it is retained, user’s rights and the ways in which we protect users' privacy.

Any Data collected will be held securely and in accordance with the EU General Data Protection Regulations 2016/679 (“GDPR”) as is necessary for the performance of a contract, i.e. fulfil travel arrangements or in order to comply with a legal obligation i.e. passenger passport data for Advance Passenger Information compliance.

Passenger Data received through an Agent Tour Operator will not be processed by us for marketing purposes.

New and existing customers may receive marketing information from us relating only to our products, service and promotions for the purposes of our legitimate business interests. However, those customers wishing to opt out of such communications will be given an opportunity to do so on each occasion that such a contact is made.

Data will not normally be disclosed to third parties. However, we may need to disclose Data to a third party so that they can provide a service, or fulfil a request for information. Any personal information that we pass to a third party will be held securely by that party, in accordance with GDPR and used only to provide the services or information requested.

Users have the following rights relating to the lawful processing of their Data:

  • A copy of any Data currently held
  • Withdrawal of Consent to Process Specific Data when consent has been required
  • Right to have an error in the Data corrected
  • Right to have the Data erased subject to certain conditions
  • Right to object to the processing of Data in particular circumstances
  • Right not to be evaluated on the basis of automated processing

If you wish to exercise any of the rights referred to above you must send a written request to:

 

Head of Customer Service
Aviate Management Ltd 
World House
Lloyd Drive
Cheshire Oaks Business Park
Ellesmere Port
CH65 9HQ
United Kingdom

 

Aviate Management Ltd must comply with your request, if it is able to do so, within 1 month of the request being received. The information will be supplied free of charge unless the request is manifestly unfounded or excessive, particularly if it is repetitive.

You also have the right to take any grievance relating to Data Protection to the Information Commissioners Office. 

Additional Policies 
View our Environmental Policy
View our Anti-Slavery Policy and Human Trafficking 
View our Cookie Policy

Call recording 
All calls may be recorded for training and quality assurance purposes. 

Linking to other sites from our website 
Our website contains links to other sites, which are not managed by Aviate Management Ltd. Aviate Management Ltd is not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited. 

Changes to this policy 
If our privacy policy changes, these changes will be reflected in an updated version. Regularly reviewing this page will ensure that users are always aware of the most up to date policy. 

Aviate Management Ltd