Due to the ongoing situation with COVID-19 (Coronavirus), the US Government’s have restricted entry into the United States, for foreign visitors who have travelled to China (People’s Rep) in the last 14 days.

Customers who are due to travel to the United States and have been to China (People’s Rep) in the past 14 days will not be allowed to travel.

There are some passengers who will be exempt from these new travel restrictions.

• Those assisting CDC
• Government officials
• Spouse of U.S. citizen, legal guardian of U.S. citizen, child, foster child or ward of U.S. citizen
• Any alien on a C1D visa as a crew member or any alien otherwise travelling to the U.S. as air crew
• Certain law enforcement officers

Customers who have travelled to China (People’s Rep) within 14 days of planned travel to the United States but are on the exemption list will be allowed to travel to the United states providing they enter via one of the selected airports which are Atlanta (ATL), Los Angeles (LAX), New York JFK (JFK), Newark (EWR), San Francisco (SFO), Seattle (SEA) and Washington Dulles (IAD), as well as Hawaii (HNL), Chicago (ORD), Dallas Fort Worth (DFW) and Detroit (DTW).

For more information on the travel restriction including information on the exemption list please visit: https://www.tsa.gov/  or  https://www.dhs.gov/

We are offering customers travelling to or through the below destinations between 2 February 2020 and 30 April 2020 options to refund or to rebook to a later date or re-route to a designated airport.

Valid for customers with VS and VS* tickets issued by 2 February 2020.

Customers who are on the exemptions list and travelling to a designated airport Atlanta (ATL), Los Angeles (LAX), New York JFK (JFK), Newark (EWR), San Francisco (SFO), Seattle (SEA) and Washington Dulles (IAD), as well as Hawaii (HNL), Chicago (ORD), Dallas Fort Worth (DFW) and Detroit (DTW) travel will continue as planned and will be screened at the airport on arrival.

Customers who are on the exemptions list and not travelling to a designated airport

or

customers who are not on the exemptions list

may request a refund:

Refund Policy 

Effective immediately proof must be provided for customers have travelled to or from the affected areas in China (People’s Rep).

1. Proof of travel

• Copy of passport page including China (People’s Rep) entry and or exit stamps
• Copy to show dates of entry and or exit from China (People’s Rep) that may be impacted by the above restrictions
• Proof of travel to be sent to sales.support@fly.virgin.com

i.e.

• Travelled from China 3 March 2020 – due to travel GND 15 March 2020 – refund permitted upon proof of travel
• Travelled from China 3 March 2020 – due to travel GND 3 April 2020 – No refund applicable

1. A refund of unused flights, if travel has not commenced:

• Proof of travel to be provided – send to sales.support@fly.virgin.com
• All refunds will be credited to the original form of payment.
• Update the SI filed with the following information XXX (destination airport i.e. BOS)

SI VS REFUND DUE TO CORONAVIRUS XXX RESTRICTION

1. A refund of unused flights, if travel has commenced:

• Proof of travel to be provided - send to sales.support@fly.virgin.com
• All refunds will be credited to the original form of payment.
• Update the SI filed with the following information XXX (destination airport i.e. BOS)

SI VS PART REFUND DUE TO CORONAVIRUS XXX RESTRICTION

Please process refunds through your GDS as per our policy

Customers who are on the exemptions list and not travelling to a designated airport

may reroute to a designated airport:

Reroute policy

1) Reroute for travel up to 31 May 2020

• Rebook travel in the same booking class, or, if original booking class is not available, applicable fare difference will be collected.  No change fee will be charged provided new travel dates are within permitted travel period.

• Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class is not available, applicable fare difference will be collected.  No change fee will be charged provided new travel dates are within permitted travel period.

• Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO CORONAVIRUS US RESTRICTION

• Please reissue tickets to include “FOC DATE CHANGE DUE TO CORONAVIRUS US RESTRICTION”.

Tickets must be re-issued and rebooked on/before revised travel date.

In terms of the US designated airports as listed, Virgin Atlantic has direct flying operations to Atlanta (ATL), Los Angeles (LAX), New York JFK (JFK), Newark (EWR), San Francisco (SFO), Seattle (SEA) and Washington Dulles (IAD).

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html